Privacy Policy.

cbderrands is a Johannesburg-based online sneaker store trading as cbderrands. We sell premium branded sneakers to customers across South Africa. For privacy-related questions, you can contact us via email or chat using the details on our Contact page.

We only collect information that is necessary to process your order and provide customer support. This may include: • Your name, email address and phone number • Your delivery address • Your order history and payment confirmation • Your chat messages when you contact us for support • Basic technical data such as browser type and IP address for security and website performance

We use your personal information to: • Process, pack and deliver your order • Communicate with you about your order, delivery or returns • Provide customer support via email or chat • Improve our website and shopping experience • Comply with legal and tax requirements in South Africa We do not sell your personal information to third parties.

When you check out, your payment is processed by Yoco or Shopify Payments. These providers handle your card and banking details directly on their secure platforms. We do not store your full card number or banking login details on our servers. Shopify powers our store platform and may process your order data according to its own privacy policy and security standards.

Our website may use cookies and similar technologies to keep your cart contents, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings. We may use basic analytics tools to measure website traffic and improve performance. These tools collect anonymous or aggregated data and do not identify you personally.

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. This includes secure checkout, access controls, and using trusted service providers with their own security measures. No online system is 100% secure. If you believe your information has been compromised, please contact us immediately.

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to: • Ask what personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information where appropriate • Object to certain processing of your information • Lodge a complaint with the Information Regulator if you believe your rights have been violated To exercise any of these rights, contact us via email or chat and we will respond within a reasonable time.

We only share your information with trusted third parties who help us run the store, such as: • Courier companies, to deliver your order • Payment providers (Yoco, Shopify Payments), to process your payment • Website hosting and platform providers (Shopify), to operate the store Each of these providers is required to handle your data securely and only for the purposes we specify.

We keep your personal information for as long as needed to complete your order, handle returns or refunds, comply with South African tax and legal requirements, and resolve any disputes. After that period, we securely delete or anonymise the data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the Site after changes means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via email or chat. We are based in Johannesburg, South Africa.