7-day exchanges.
Not happy with your sneakers? We offer exchanges within 7 days, provided the item is unworn and in its original packaging.
7-day window
Request an exchange within 7 days of delivery.
Exchange only
We offer exchanges or store credit — no cash refunds.
Original packaging
Items must be unworn, with tags and packaging intact.
What can and cannot be exchanged
Please check your item before requesting an exchange.
Eligible for return
- ✓Item is unused, unworn and in original condition
- ✓Original tags, packaging and labels are still attached
- ✓Return is requested within 7 days of delivery
- ✓Proof of purchase (order number or receipt) is provided
Not eligible for return
- ×Items that were worn, washed or damaged after delivery
- ×Sale or clearance items marked as final sale
- ×Underwear, socks or items opened for hygiene reasons
- ×Items returned without prior approval
How to request an exchange
Four simple steps. No forms. Just email.
Message us
Message us via email or chat within 7 days of delivery with your order number and reason for exchange.
Get approval
We review your request and confirm the item is eligible for exchange based on condition and packaging.
Pack & send
Pack the item in original packaging with tags attached. Courier the parcel back to Johannesburg using a tracked service.
Exchange processed
Once we receive and inspect the item, we arrange your exchange or issue store credit.
Exchange timeline
Once your item reaches us in Johannesburg.
Item received & inspected
1 — 2 business daysWe check that the item is unworn and that the original tags and packaging are intact.
Exchange approved
Same day as inspectionYou receive a confirmation message once the exchange is approved.
Replacement or store credit
3 — 5 business daysWe ship your replacement or issue store credit for your next order.
Need to start an exchange?
Email us with your order number and we will guide you through the process.